Hi Chee Cha,

Thanks for having notified this problem. Our analysts are under investigation. I`m still waiting for some updated information.

I will let you know.

Sorry about the inconvenience and thanks for your patience

Sandrine

 

--

Sandrine Edouard

 

Coordonnatrice nationale, Accès aux données ouvertes

National coordinator, Open Data Access

Data, Performance and Standards Section -

Section des Données, performance et standards

Centre météorologique canadien - Canadian meteorological centre (CMC)

Environnement et changement Climatique Canada - Environment and Climate Change Canada

http://www.ec.gc.ca/

 

Courriel/email: ec.dps-client.ec@canada.ca

Téléphone/Phone: 514-421-4729

2121 Trans-Canada N. Suite 230

Dorval, Québec

CANADA H9P 1J3

 

 

 

 

 

De : Chee Cha [mailto:chee.cha@dtn.com]
Envoyé : 19 February, 2019 12:16
À : Edouard, Sandrine (EC); dd_info@ec.gc.ca
Cc : Chris Perner
Objet : RE: [dd_info] Problèmes d'accès aux données du Datamart du SMC / Issues with access to the MSC Datamart data

 

Hello Sandrine,

 

Has there been any progress with this?  We are currently seeing the time-outs to http://dd5.weather.gc.ca//citypage_weather/xml/ and the AMQPS service (broker amqps://anonymous:anonymous@dd.weather.gc.ca/) since 1430z.

 

Regards,

 

Chee Cha

Weather Operations

 

DTN

Phone: 952.882.4305

Mobile: 612.558.4573

chee.cha@dtn.com

 

11400 Rupp Drive

Burnsville, MN 55337

www.dtn.com

 

 

From: dd_info-bounces@lists.ec.gc.ca <dd_info-bounces@lists.ec.gc.ca> On Behalf Of Sandrine Edouard
Sent: Thursday, February 14, 2019 20:32
To: dd_info@ec.gc.ca
Subject: [dd_info] Problèmes d'accès aux données du Datamart du SMC / Issues with access to the MSC Datamart data

 

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

 

(English follows)

Chers usagers du Datamart du SMC,

Plusieurs usagers nous ont signalé des problèmes de performance d'accès aux données du Datamart du SMC (lenteur inhabituelle, timeout).

Nos analystes sont en cours d'investigation et travaillent fort pour implanter une solution temporaire avant la mise en place, d'ici 1 mois environ, d'une solution à plus long terme, nécessitant un changement majeur d'infrastructure.

Je vous tiendrai informés de l'évolution de la situation.

Nous sommes sincèrement désolés de ces désagréments. Soyez assurés que nous mettons tout en œuvre pour remédier à cet enjeu.

Merci de votre patience et de votre précieuse collaboration.

Joyeuse Saint-Valentin tout de même ! :-)
Sandrine

-- 
Sandrine Edouard
 
Coordonnatrice nationale, Accès aux données ouvertes
National coordinator, Open Data Access
Data, Performance and Standards Section -
Section des Données, performance et standards
Centre météorologique canadien - Canadian Meteorological Centre (CMC)
Environnement et changement climatique Canada - Environment and Climate Change Canada
http://www.ec.gc.ca/ 
 
Courriel/email: ec.dps-client.ec@canada.ca
Téléphone/Phone: 514-421-4729 
2121 Trans-Canada N. Suite 230
Dorval, Québec
CANADA H9P 1J3


====================================

Dear MSC Datamart users,

We have received several reports from users experiencing performance issues with access to the MSC Datamart data (unusual slowness, timeout).

Our analysts are actively investigating this issue and are working hard to implement a temporary solution before a longer-term solution, requiring a major infrastructure change, is implemented within approximately one month.

I will keep you informed of any further developments.

We apologize for the inconvenience. Be assured that every effort is being made to solve the issue.

Thank you for your patience and valuable collaboration.

Happy Saint Valentine's Day anyway ! :-)
Sandrine

-- 
Sandrine Edouard
 
Coordonnatrice nationale, Accès aux données ouvertes
National coordinator, Open Data Access
Data, Performance and Standards Section -
Section des Données, performance et standards
Centre météorologique canadien - Canadian Meteorological Centre (CMC)
Environnement et changement climatique Canada - Environment and Climate Change Canada
http://www.ec.gc.ca/ 
 
Courriel/email: ec.dps-client.ec@canada.ca
Téléphone/Phone: 514-421-4729 
2121 Trans-Canada N. Suite 230
Dorval, Québec
CANADA H9P 1J3
 

 

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