Thank you for contacting the Australian Embassy in Dili. This mailbox is not monitored outside of normal business hours or on public holidays. For urgent consular assistance, please contact the 24-hour Consular Emergency Centre on +61 2 6261 3305. The Consular Services Charter provides information on how we can assist Australians overseas. Visas, immigration, customs, or citizenship ? The Australian Embassy in Dili is unable to provide information on visas, immigration, customs, and citizenship. For up-to-date advice on these issues and entering Australia, please visit the website of the Department of Home Affairs. Your enquiry can also be directed to the Department of Home Affairs by email, Online Enquiry Forms, or by phone on +670 332 2111 ? For information in English on visas for Timor-Leste or other countries, please contact the embassy of that country. Passport and notarial services The Australian Embassy in Dili provided passport and notarial services by appointment. Further for information about Notarial services please visit Notarial services overseas | Smartraveller. To make an appointment for a notarial service or to lodge a passport application, please visit our online appointment-booking page. ? Passport services including lodgements of passport applications, providing parental consent and collection of passports are by appointment and exceptional for urgent and emergency cases. ? The Australian Passport Office provides comprehensive information on passport applications, including how to apply or renew your passport, rules and procedures for getting a passport, urgent applications, resuming or tracking your application, using/protecting/securing your passport, or reporting a lost/stolen/damaged passport. A copy of your Australian birth, death or marriage certificate can be ordered from the Registrar in the relevant state or territory. For enquiries regarding Australian Border Force, Police Clearance or the Australian Taxation Office, please follow the relevant links. Yours sincerely, Consular & Passports Section Australian Embassy, Dili consular.dili(a)dfat.gov.au | dili.passports(a)dfat.gov.au | https://timorleste.embassy.gov.au/ | www.smartraveller.gov.au Privacy Disclaimer Personal information provided to the Department of Foreign Affairs and Trade (DFAT) is protected by law, including the Privacy Act 1988. We may collect, use and disclose your personal information, including to overseas recipients where we reasonably believe it is necessary, to provide you with consular assistance. Important information about the privacy of your personal information is contained in our Consular Privacy Collection Statement, which you should read and understand. Copies of the Statement are available at Privacy | Australian Government Department of Foreign Affairs and Trade (dfat.gov.au) or by requesting a copy from the Department.