6:53 p.m.
Hi Chee Cha,
Thanks for having notified this problem. Our analysts are under investigation. I`m still
waiting for some updated information.
I will let you know.
Sorry about the inconvenience and thanks for your patience
Sandrine
--
Sandrine Edouard
Coordonnatrice nationale, Accès aux données ouvertes
National coordinator, Open Data Access
Data, Performance and Standards Section -
Section des Données, performance et standards
Centre météorologique canadien - Canadian meteorological centre (CMC)
Environnement et changement Climatique Canada - Environment and Climate Change Canada
http://www.ec.gc.ca/
Courriel/email: ec.dps-client.ec(a)canada.ca
Téléphone/Phone: 514-421-4729
2121 Trans-Canada N. Suite 230
Dorval, Québec
CANADA H9P 1J3
De : Chee Cha [mailto:chee.cha@dtn.com]
Envoyé : 19 February, 2019 12:16
À : Edouard, Sandrine (EC); dd_info(a)ec.gc.ca
Cc : Chris Perner
Objet : RE: [dd_info] Problèmes d'accès aux données du Datamart du SMC / Issues with
access to the MSC Datamart data
Hello Sandrine,
Has there been any progress with this? We are currently seeing the time-outs to
http://dd5.weather.gc.ca//citypage_weather/xml/<http://dd5.weather.gc....
and the AMQPS service (broker amqps://anonymous:anonymous@dd.weather.gc.ca/) since
1430z.
Regards,
Chee Cha
Weather Operations
DTN
Phone: 952.882.4305
Mobile: 612.558.4573
chee.cha@dtn.com<mailto:chee.cha@dtn.com>
11400 Rupp Drive
Burnsville, MN 55337
www.dtn.com<https://na01.safelinks.protection.outlook.com/?url=http%3A...
From: dd_info-bounces(a)lists.ec.gc.ca <dd_info-bounces(a)lists.ec.gc.ca> On Behalf Of
Sandrine Edouard
Sent: Thursday, February 14, 2019 20:32
To: dd_info(a)ec.gc.ca
Subject: [dd_info] Problèmes d'accès aux données du Datamart du SMC / Issues with
access to the MSC Datamart data
CAUTION: This email originated from outside of the organization. Do not click links or
open attachments unless you recognize the sender and know the content is safe.
(English follows)
Chers usagers du Datamart du SMC,
Plusieurs usagers nous ont signalé des problèmes de performance d'accès aux données du
Datamart du SMC (lenteur inhabituelle, timeout).
Nos analystes sont en cours d'investigation et travaillent fort pour implanter une
solution temporaire avant la mise en place, d'ici 1 mois environ, d'une solution à
plus long terme, nécessitant un changement majeur d'infrastructure.
Je vous tiendrai informés de l'évolution de la situation.
Nous sommes sincèrement désolés de ces désagréments. Soyez assurés que nous mettons tout
en œuvre pour remédier à cet enjeu.
Merci de votre patience et de votre précieuse collaboration.
Joyeuse Saint-Valentin tout de même ! :-)
Sandrine
--
Sandrine Edouard
Coordonnatrice nationale, Accès aux données ouvertes
National coordinator, Open Data Access
Data, Performance and Standards Section -
Section des Données, performance et standards
Centre météorologique canadien - Canadian Meteorological Centre (CMC)
Environnement et changement climatique Canada - Environment and Climate Change Canada
http://www.ec.gc.ca/<https://na01.safelinks.protection.outlook.com/?ur...
Courriel/email: ec.dps-client.ec@canada.ca<mailto:ec.dps-client.ec@canada.ca>
Téléphone/Phone: 514-421-4729
2121 Trans-Canada N. Suite 230
Dorval, Québec
CANADA H9P 1J3
====================================
Dear MSC Datamart users,
We have received several reports from users experiencing performance issues with access to
the MSC Datamart data (unusual slowness, timeout).
Our analysts are actively investigating this issue and are working hard to implement a
temporary solution before a longer-term solution, requiring a major infrastructure change,
is implemented within approximately one month.
I will keep you informed of any further developments.
We apologize for the inconvenience. Be assured that every effort is being made to solve
the issue.
Thank you for your patience and valuable collaboration.
Happy Saint Valentine's Day anyway ! :-)
Sandrine
--
Sandrine Edouard
Coordonnatrice nationale, Accès aux données ouvertes
National coordinator, Open Data Access
Data, Performance and Standards Section -
Section des Données, performance et standards
Centre météorologique canadien - Canadian Meteorological Centre (CMC)
Environnement et changement climatique Canada - Environment and Climate Change Canada
http://www.ec.gc.ca/<https://na01.safelinks.protection.outlook.com/?ur...
Courriel/email: ec.dps-client.ec@canada.ca<mailto:ec.dps-client.ec@canada.ca>
Téléphone/Phone: 514-421-4729
2121 Trans-Canada N. Suite 230
Dorval, Québec
CANADA H9P 1J3
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